Charge from Firstgiving on your credit card
What does Firstgiving do?
Firstgiving makes it easy to support nonprofits online. It's quick, simple and safe.
Learn more
What's this charge on my credit or debit card statement?
Using Firstgiving, either you, a joint-account holder or family member:
- Made a secure online donation to a friend’s fundraising page who is raising money for a nonprofit
- Paid an event registration fee to participate in a nonprofit’s event
- Donated directly to a nonprofit through Firstgiving.
We sent an email confirming this charge when it was made. If you have questions about this charge,
contact us with the following information:
- Date of transaction
- Dollar amount
- Last 4 digits on the card charged
Where's the confirmation email for this transaction?
When you made a donation or paid for registration, Firstgiving sent you 2 emails to confirm:
- You submitted your donation or registration payment
Sent immediately
- Your charge was processed
Sent when your donation or registration was processed
Can’t find these emails? Be sure to check your junk-email folder and any email accounts you might’ve used to make your donation or register for an event.
No luck? We’re happy to provide copies of any emails you are missing. Please contact us with the following information and we’ll resend it:
- Date of transaction
- Dollar amount
- Last 4 digits on the card charged
Can I get a receipt for tax purposes?
Once your donation has processed, you’ll receive an e-mail confirming this, which you can print for your records.
However, only your accountant can advise you on the deductibility of your donation.
My company provides matching gifts, what do I need to do?
When you receive an email confirming that your donation has been processed successfully, ask your Human Resources department for their matching gift form.
The information in your email receipt should help you fill it out, and you can also contact the nonprofit for more information.
Contact us if you need more information.
This hasn’t helped me - what now?
If you still have questions about the charge on your card, please feel free to contact us – we’re happy to help.
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