Here are the vacancies we have at the moment:
Firstgiving has an opening for a sales-oriented Account Manager to help boost our customer base and to manage the day-to-day relationships with
both new and existing nonprofit customers. This person will work as part of our sales team to ensure that we maintain our remarkable growth rate
and will build and maintain relationships with new Nonprofit customers to maximize their ongoing donations on Firstgiving.
Responsibilities:
- Acquire new Nonprofit customers from inbound lead generation programs
- Assist new customers in activating their accounts and introducing Firstgiving utilities to their supporters
- Educate nonprofits on best practices to share with their fundraisers on maximizing online donations
- Recommend marketing programs for regular, compelling communication with our customer base
- Capture feedback from organizations and share with development team
Requirements and Qualifications:
- Bachelor's degree
- 2-4 years experience in a relevant account management role
- Strong written and oral communications skills
- Previous phone sales or fundraising experience
- Demonstrable experience managing customer relationships in a high-volume business
Instruction Design, Online Training, Customer Experience Management
Firstgiving is seeking a Customer Education Manager to develop and implement training programs for both our non-profit customers and individual fundraisers. The Customer Education Manager will be responsible for ensuring customers’ success by identifying and sharing best practices for using Firstgiving.com and will partner with customers to build strong long-term relationships.
Requirements and qualifications:
- Define education strategy and curriculum for newly acquired and existing customers
- Direct the planning and execution of a range of learning solutions
- Possess a deep knowledge of online training technologies and approaches
- Understand how to evaluate and measure curriculum effectiveness
- Leverage technology solutions for designing, maintaining and delivering programs
- Capture and relay feedback from customers to development team
- Advocate to the development team changes that will make website easier to use
- Partner with customers to build strong long-term relationships
- Bachelors Degree
- Experience in designing and delivering successful online training, communications and education programs:
We are looking for people who want to make a difference. We believe that individuals are the driving force behind charitable giving. Our mission is to make it possible for anyone, anywhere, to raise more money than they would have thought possible for the causes that are important to them.
Over the last seven years, we have helped over 500,000 individuals and 5,000 nonprofits collect more than $300 million in donations. Our ambition is to build on this success by creating the world's most user-friendly fundraising tools and hosting a diverse and lively online community of donors, fundraisers and beneficiaries. Our team needs bright, ambitious and passionate individuals to help grow this business and share in our success.
We have an opening for a Web Designer to handle our front-end development work. Tasks include creating web pages, HTML emails, and blog sites. The position will work as part of our development team and closely with our charity, consumer and marketing teams. This is a great opportunity for someone to get involved with an exciting website that is truly helping people support important causes.
Responsibilities:
Develop and enhance our website, outbound emails and blogs
Work closely with marketing and development teams
Play a key role in a small, agile team
To apply for this position, please send your resume, cover letter and salary requirements to jobs@firstgiving.com
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